SEKURE ITI UltraGard Uživatelský manuál stáhnout pdf (Strana 29)

Ordering & Returning Products

Interactive Technologies, Inc.

UltraGard™

Ordering & Returning Products

Orders

Orders typically ship within one working day. Orders become

effective only when accepted by ITI upon shipment or written

confirmation.

To Order by Phone:

Call Customer Service at 800-777-4841

Monday-Friday, 7:00 am-7:00 pm CT

To Order by Fax:

800-777-4842

7 days a week, 24 hours a day

Returns

Prior to returning merchandise, you must call ITI Customer Service

to obtain a Return Merchandise Authorization (RMA) number. For

repairs or credits, call Customer Service. If a product is defective

when received, and you want the product replaced, call ITI Technical

Services for an advanced replacement authorization, then speak to

Customer Service to get an return merchandise authorization (RMA)

number. When returning merchandise, the RMA number must be

clearly marked on the outside of the shipping carton.

For Credits or Repairs:

Call Customer Service at 800-777-4841

Monday-Friday, 7:00 am-7:00 pm CT

For an Advanced Replacement or Technical Information:

Call Technical Services at 800-777-2624

Monday-Friday, 7:00 am-8:00 pm CT

To Return Merchandise with an RMA Number:*

ITI

2266 North 2nd Street

North St. Paul, MN 55109-2900

Write the RMA number on the outside of the shipping carton.

Terms

Payment options include MasterCard

/Visa

, prepay, or COD until

credit is established. Terms available by contacting ITI Credit. Full

description of terms provided on request and when an account is

established with ITI.

Sales Tax

Applicable sales tax is charged unless a Certificate of Exemption is on

file with ITI. GST is added to orders shipped to Canada.

Shipping

Shipments leave daily from our warehouses via UPS or best way. Air

shipment services are available upon request at the time of order. All

shipments are F.O.B. ITI's warehouse.

Pick-Up

Arrangements can be made to pick up orders at the nearest regional

warehouse. Please indicate your order as a Wi ll C al l at the time you

place the order. Place order 24 hours prior to your planned pick-up

time.

Claims

Title is passed to customer upon delivery of the order to a common

carrier or authorized agent. All damage claims must be turned in to

the shipping company by the customer receiving the goods. Original

shipping cartons must be saved as claims are typically not processed

without them. Claims must be made within 5 days of receipt of

merchandise.

Warranty

ITI's current warranty policies are honored. See the ITI Limited

Warranty for details.

Right to Purchase

You must be an authorized ITI dealer to purchase products from ITI.

Possession of this document does not constitute the right to

purchase.

Minimum Order

New dealers may have an initial purchase requirement.

International Sales

All international sales are made through ITI International, Inc.,

F.O.B. St. Paul, MN, USA. All prices quoted are payable in United

States dollars.

Disclaimer

All prices, terms, and specifications are subject to change without

notice. Prices in effect at time of shipment will apply.

Trademarks

ITI, CareTaker, SX-V, Commander 2000, Magic Key, Interrogator,

and LightGard are registered trademarks of Interactive Technologies,

Inc.

UltraGard, ITI ToolBox, Learn Mode, SuperBus, and Quik Bridge are

trademarks of Interactive Technologies, Inc.

American Sensors is a trademark of American Sensors.

Duracell is a registered trademark of Duraname Corporation.

Eveready and Energizer are registered trademarks of Eveready Battery

Company, Inc.

Hayes is a trademark of Hayes Microcomputer Products, Inc.

IBM is a registered trademark of International Business Machines Cor-

poration.

IntelliSense is a trademark of IntelliSense.

Litton is a registered trademark of Litton Industries, Inc.

MasterCard is a registered service mark of MasterCard International

Inc.

MS-DOS is a registered trademark of Microsoft Corporation.

Okidata is a registered trademark of Oki Electric Industry Company.

Pro is a trademark of X-10 (USA), Inc.

Proxima is a registered trademark of Proxima Corporation.

System Sensor is a trademark of Pittway Corporation.

UltraLife is a registered trademark of UltraLife Batteries, Inc.

Visa is a registered service mark of Visa U.S.A. Inc.

Windows is a registered trademark of Microsoft Corporation.

X-10 is a registered trademark of X-10 (USA), Inc.

Phone Fax

Advanced Replacement RMAs 800-777-2624 N/A

Corporate Offices 800-777-5484 612-779-4890

Credit 800-777-5484 800-773-4633

Customer Service: Orders &

Repair RMAs

800-777-4841 800-777-4842

Field & Inside Sales 800-777-1415 612-773-2404

Technical Services 800-777-2624 612-779-4888

Training 800-777-8166 800-777-4842

Web Site www.securitypro.com

Notices

Terms & Conditions

Contacting ITI

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